Frequently asked questions

A service that buys from Chinese marketplaces for you, checks your items at its warehouse and ships them abroad. You pay the agent; they deal with the Chinese sellers. Start with your first order.

Agents hold your items and show you photos before anything ships, so you can return or exchange problems while they're still in China. Pay with a card or PayPal, start with a small order, and read the QC guide.

Usually 2 to 5 weeks in total: about a week for items to reach the warehouse and be checked, then 1 to 3 weeks of international shipping depending on the line.

Product pages on Taobao, Tmall, Weidian, 1688 and JD. Shop pages and social posts won't work. See how to order.

You pay for items first, then for international shipping once your parcel is packed and weighed. See every fee explained.

The agent cancels that item and refunds you, usually to your account balance.

Photos the warehouse takes of each item when it arrives so you can check it before shipping. Here's what to look for.

Usually yes, while it's still in the warehouse and within the return window (often about 5 to 7 days). See returns and exchanges.

For most hauls, a special line with tax included gives the best total price. Express is fastest; sea is cheapest for heavy parcels. Compare the lines.

You're probably being charged for volume. Remove shoe boxes and ask for compact packing. Try the weight calculator.

Often, yes. It depends on your country and the line. Tax-included lines build it into the shipping price. See customs by country.

Probably not. Tracking often pauses between leaving China and arriving in your country. Contact your agent if there's been no update for more than about 10 days.